Out of Stock Items, Substitutions, & Item Instructions

Occasionally, we may be out of stock of one of the items you chose. Due to the pandemic, we may experience out of stock items more frequently than usual. We encourage you to allow substitutions. For example, if you ordered OATLY Full Fat Oat Milk and we are out of stock, but you still want an oat milk and would be willing to take the Original OATLY Oat Milk instead, you must click allow substitutions and then add item instructions so that we know you would be willing to take a substitution. By default we do not substitute items.  

If you would like to allow a substitution for an item:

1. Click the Shopping Cart icon to view your items.

2. Click Allow Substitutions for that item in the shopping cart.

3. Click Add Item Instructions for that same item in your shopping cart and enter a description of an acceptable substitution. We will substitute an appropriate item of similar quality.

On the Shopping Cart page you can add item specific instructions by clicking Add Item Instructions for that item. For example, “3 green bananas” or “1/2 lb. of dried apricots” or “prefer smaller red potatoes.” We encourage item instructions, especially for bulk and produce. This is very helpful when gathering items. You can also add specific order instructions in the Order Instructions field.

Estimated Pricing

• Online prices reflect the current in-store prices. Some prices may change between the time you place your order, and the time your payment is finalized.
  

• Please keep in mind that the order total shown when you place your online order is an estimate and often varies from the amount charged when the transaction is finalized. The exact price of each item will be printed on your receipt when you pick up your order.

• You will be emailed a confirmation of your order when the transaction is finalized. The confirmation will show your order total and an itemized list of your order. If you have questions after reviewing your order, please call People’s at 619-224-1387 and ask to speak with a Floor Manager. We will be happy to help.

Sale Pricing & Weighted Item Pricing

• View the current Sales Flyers for sale items and sales dates in our newsletter

• For items sold by weight, the amount you pay will be finalized when we process your order.

• This may vary slightly from the weight you selected originally.

Commonly Asked Questions

How do I search for products?

Use the Search Box at the top of the Shopping Cart page. Here you can enter the product type (i.e. cheese) or brand name (i.e. Organic Valley). Use the navigation menu, located below the Search Box, to browse by department, or to use the drop down categories. When looking at items, use the filters along the side bar to narrow down the choices.

Can I add special instructions?

Yes! For instance, do you want ripe avocados? You can add special item instructions to any item from the Shopping Cart page. You can also add Order Instructions from the shopping cart page.

Can I change the date/time of pickup for an order I have already placed?

We would love to accommodate if possible. Please call People’s at 619-224-1387 and ask to speak with a Floor Manager.

How do I know my order went through?

When you check out, make sure to click Confirm Order as the last step. After this, you will receive a confirmation email and/or text message. If you do not see a confirmation email, please check your spam or junk email folder.

Can I review my order once it’s been placed?

You will receive a confirmation email when you place your order that includes a list of everything you ordered. Additionally, you can log in to your account and select Past Orders. Here you can see an order you just placed as well as any previous orders. You can also easily duplicate a past order from this option as well.

Can I save an order I haven’t finished yet?

Yes! Once you have registered for an account and logged in, any item you put in your cart will remain there until you check out, remove the item, or move the item to a shopping list. If you place items in your cart, but have not signed into your account, those items will not be saved. Item Instructions and Order Instructions will be lost when moving items from the shopping cart to a shopping list.

How can I cancel an order I’ve placed?

An order can be canceled unless we have started gathering your items. To see if your order can be cancelled, click Hello, (your name). From the drop down menu, select Orders Find the order you would like to cancel. You will see a Cancel Order button over the order scan code. If your order is already being gathered, you will not see the option to cancel order. If you need to cancel your order please call People’s at 619-224-1387 and ask to speak with a Floor Manager.

What if I need to return a product from my order?

Refunds or store credit may be available within 30 days of purchase with receipt. There are no returns on books, bulk items, or gift baskets. For refunds, please call People’s at 619-224-1387 and ask to speak with a Floor Manager. 

I received the wrong product. What should I do?

Please call People’s at 619-224-1387and ask to speak with a Floor Manager. 

Can I create a shopping list?

Yes! Manage shopping lists from your Account Profile. Click your account in the top right, where it reads: Hello, (your name). From the drop down menu, select Lists. Here you can manage the items in any of your shopping lists. You can also select to move or delete any item or the entire list, to or from your shopping cart. You can also copy an item, or the whole list, to add to your shopping cart. Please note that all item and order instructions are removed when shopping cart items are moved to the shopping list. You cannot add item or order instructions from the shopping list.

I’m having trouble scheduling a reservation?

If you get the message, “No reservation times are available for this period” then either all pickup time slots are filled or you have missed the 12 p.m. deadline for placing orders for pick up the next day.

Can I buy wine and beer on People’s Curbside? 

Not at this time.

Can I buy CBD products on People’s Curbside?

Not at this time.

Why do some produce items ask me for quantity instead of weight?

Many produce items that are weighed must be listed with a “(avg.) / each” price in the online store, which is the per pound price averaged out. When we ring up these items, the price per pound will be applied based on the actual weight of the item. If you prefer to order these items by the pound rather than quantity, you can let us know the weight desired in the Add Item Instructions field for that item in your shopping cart.

Will you grind coffee beans for me?

Of course! By default we will give you fine ground coffee. If you would prefer a different grind or whole bean please Add Item Instructions for that item in your shopping cart.

What if I would like to change my account information?

When you sign in to your account, select the Profile tab. From here you can update your contact information. You can also edit/delete your payment information from the Wallet tab.

Can others in my household use my People’s Curbside account?

If you would like someone in your household to be able to use curbside pickup, you will need to give them your log in information. The shareholder (Co-op owner) is responsible for any orders placed by a household member using the ownership. Please note that all order confirmations will be sent to the email on file with the shareholder’s owner number.

Will I be able to tell if you are out of stock on an item?

While shopping you will not be able to see if an item is out of stock. However, upon completion of your order, your confirmation email will list any items that were not available. Please refer to Out Stock Items, Substitutions & Item Instructions section for more details.

Billing, Payment & Pricing

How do I know my order went through?

At checkout, make sure to click Confirm Order as the last step. After this, you will receive a confirmation e-mail and/or text message. If you don’t see the confirmation email in your inbox, please check your spam/junk folder.

What if I have a question about the amount charged to my credit card?

Call People’s at 619-224-1387 and ask to speak with a Floor Manager.

Remember that prices online reflect the in-store price on the day you place your order online. Some prices (including sales) may change between the time you place your order online, and the time your payment is finalized. 

Is there a fee for ordering online?

People’s offers a sliding scale fee, $0 - $15, for curbside pickup. Our goal is to make the service accessible to everyone during this time. When you are at Checkout, please choose the amount you would like to pay.

Can I pay for my order with a People’s Gift Card?

eGift Cards are now available for sale on People’s Curbside and at the Co-op. eGift Cards are acceptable tender for People’s Curbside purchases. Currently, we are unable to accept physical Gift Cards bought at the Co-op for online shopping. However, a physical Gift Card can be converted to a eGift Card at any register in the store.

Can I purchase an eGift Card on People’s Curbside?

Yes, here’s how:

1. Select the Gift Cards link on the homepage (next to Login).

2. Select Purchase from the E-Gift Card screen.
   

3. The “Build Your E-Gift Card” screen is where you customize your eGift Card design, method of sending, and more.

• Select a design: This section is where you select a design for your eGift Card.
  

• Select an amount: This field is where you select how much value your eGift Card will have. Enter a custom amount.
  

• Recipient’s Name: This field is where you enter the name of the person you are sending the E-Gift Card to.

• Sender’s Name: This field is where you enter your name.

• Message: This field allows you to enter an optional message along with your E-Gift Card.

How would you like to send this eGift Card? This section allows you to determine how you will send your eGift Card to the recipient. The following options are available for selection. Please note, if using email or text options, the recipient must be able to access their eGift Card via a smart phone or similar device and have an active email or phone number they can access.

• Email: This checkbox will send your eGift Card via email to the recipient. Once this checkbox has been selected you will be prompted to enter the recipient’s email address.*
  

• Text: This checkbox will send your eGift Card via text to the recipient. Once this checkbox has been selected you will be prompted to enter the recipient’s phone number.*
  

* Please note, customers who wish to use eGift Cards at the store must have access to their eGift Cards through a smartphone or similar device.

• Print: This checkbox will allow you to print a physical copy of your eGift Card to deliver to the recipient yourself.

1. Once you have finished customizing your eGift Card, select Add to Cart to add your eGift Card to your current People’s Curbside transaction.

2. Once the eGift Card has been added to your cart you can continue shopping or proceed to checkout as you would with any other People’s Curbside transaction.

Can I add additional funds to an eGift Card online?

eGift Cards can be purchased through People’s Curbside. Additional funds for the eGift card can only be added in-store at this time.

Can I convert a physical People’s Gift Card to an eGift Card?

Yes, however this can only happen at the store.

How do I pay using an eGift Card on People’s Curbside?

Once at checkout, on the “Select a Payment Method” section do the following:

1. Select eGift Card.
   

2. Then enter the eGift Card Code (under the barcode) including all numbers and capital letters. Code is case sensitive.

3. The total balance on the eGift Card will be used. If a balance remains due on the order it will show next to “Select a Payment Method.” For example, it will read: ($1.88 REMAINING).
   

4. Select a payment method to pay the balance.

5. Once at the Confirm Order section you will see the split payment in the blue field above.

6. Click Confirm Order to place order.